ModRoot Meal Prep Refund Policy 

Fresh Meal Prep Orders Are Final

All ModRoot Meal Prep orders are made-to-order in small batches. Because meals are perishable and prepared specifically for each customer, all sales are final once the daily order window closes.

We cannot accept returns or provide refunds for:

• Change of mind

• Disliking a meal

• Ordering the wrong item

• Not picking up your order

• Perceived freshness after pickup

• Allergies not disclosed before ordering

This policy ensures food safety and prevents waste.

Order Changes & Cancellations

You may cancel or modify your order before the Sunday/Wednesday cutoff time:

• Cutoff: Sundays at 8 PM for Tuesday delivery or Wednesdays at 8 PM for Friday delivery.

• After the cutoff, ingredients are purchased and production begins, so no cancellations or refunds can be issued.

Missed Pickups

Meals must be picked up during your selected pickup window and location.

• If you miss your pickup, meals cannot be remade, resold, or refunded.

• We will hold meals until the end of the pickup day, after which they must be discarded for food safety.

Quality Concerns

If there is an issue with your order, please contact us within 24 hours of pickup with:

• A photo of the item

• Your order number

• A description of the issue

We will review each case individually. Approved resolutions may include a store credit for a future meal prep cycle.

Food Safety

Once meals leave our pickup location, ModRoot is no longer responsible for:

• Temperature control

• Storage conditions

• Consumption timelines

Please refrigerate meals immediately and follow safe food-handling practices.

Allergen Notice

ModRoot meals are prepared in a kitchen that handles a few common allergens. It is the customer’s responsibility to review ingredients and notify us of allergies before ordering.

Contact

For questions or concerns, email us at: modrootliving@gmail.com or call at 480-442-6473.